Customer Experience

In business, as in life, change is normal. Your company’s name or location can change. Employees move around: Perhaps your top sales executive Bill has moved on to a new position within the company. Maybe June—a primary gatekeeper of critical information—has decided after 30 years to retire. Or perhaps Ann, a key contact person within the organization, is leaving the company to pursue other opportunities.

The recent Equifax data breach has potentially compromised the personal data of some 143 million Americans–or half the U.S. adult population. In what is thought to be the largest-recorded cyber breach ever, the names, birth dates, addresses, and Social Security and driver’s license numbers of consumers were compromised by unauthorized individuals. Some credit card information may also have been breached.

I’ve written before about how gratifying it is to me personally to know that iiX, and particularly our committed team, consistently provides excellent service and value to our customers. Each year we conduct a survey and our customers consistently tell us so. In fact, we’ve been surveying customers for 16 years straight – and we’ve achieved an average rating of 96 percent in overall customer satisfaction

iiX’s parent company, Verisk Analytics, was recently recognized by Forbes magazine as one of its Just 100: America’s Best Corporate Citizens. This distinguishing honor is accompanied by being named by Forbes for a second consecutive year as one of the World’s Most Innovative Companies and also named by the magazine as one of America’s Best Employers. This places us among the ranks of many well-known companies.

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