White Paper Available on Finding Missed Opportunities in Claim Settlements

By Michael Rivers March 6, 2013

Claim managers across the industry agree that their companies miss many opportunities to apply comparative liability in automobile and general liability accident claims. ISO Claims Outcome Advisor® (COA™) has discovered that claims departments overlook opportunities to apply comparative liability in auto accidents in 12 to 15 percent of cases.

That’s too many missed opportunities.

If claim handlers can identify cases where the claimant is partially at fault — and apply the correct percentage of comparative liability — they’ll improve their bottom line.

Claim Settlements: How to Find Lost Liability Opportunities, a new white paper from COA, explores the problem of missed opportunities and details real solutions.

The white paper includes the results of a review by COA staff of more than 1,700 closed claims. The review showed that in more than 1,600 claims, insurers applied zero percent liability to claimants. COA then entered the same claims in ISO Liability Advisor®, which revealed that insurers could apply liability in more than 1,000 of those claims.

To receive a free copy of Claim Settlements: How to Find Lost Liability Opportunities, please complete this form. For more information on COA, e-mail info.coa@iso.com or call ISO Claims Services at 803-731-6670.


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