Liability Navigator

In uncertain times, look to cut costs

Personal injury claims reform has been put off again, and whether the new government will pursue reform is unclear. When the Prisons and Courts Bill 2016-17 (HC Bill 170) was scrapped, so were fixed tariffs to cap...

Now that the discount rate has changed, what’s next?

Insurers are still reeling from the drastic change in the discount rate that went into effect 20 March 2017. The rate is used to adjust lump-sum compensation payments according to the interest that claimants are...

Customers to benefit from unification of claims solutions

Claims handlers are familiar with both ISO Claims Outcome Advisor ® (COA ™ ), the top quantum evaluation tool, and Xactware’s claims-handling tools for the property market. But what they may not know is that these...

Post-Jackson success possible with PICAS Plus

The Jackson Reforms present a number of challenges to the claimant solicitor community, including reduced fees from small claims. The challenges have resulted in a greater need for both efficiency and growth...

Minimizing the Need for Claim Handler Review in the UK — STATISTICS

With the “ Jackson Reforms ” — the United Kingdom’s new litigation rules — now in place, solicitors need to find new ways to increase claim handling efficiency. The reforms’ effect on costs naturally requires a...

Retain Customers through Better Subrogation

Imagine a scenario where a driver runs a stop sign and hits Mary Smith’s midsize sedan. Mary’s insurer pays for her vehicle’s damages minus her deductible — which, hoping to save on insurance costs, Mary increased to...

Pursuing Subrogation Opportunities Critical to Insurers’ Bottom Line

A recent ISO study indicates that adjusters overlook subrogation opportunities found in approximately 15 percent of all closed claims. What percentage of your claims close with missed subrogation opportunities?...

For the Claims Adjuster Who’s Seen It All

In the claims business, most people see experience as the greatest asset. A seasoned adjuster with decades in the field has seen it all and therefore can reach fairer settlements faster — as well as mentor junior...

Five Risks to Claims Adjuster Effectiveness

The skills on which claims adjusters rely can deteriorate. New risks emerge, demographic factors shift, laws and statutes change, and caseloads grow as carriers seek to keep overhead contained. To make sure your claim...

Are You Ready for the Insurance Adjuster Brain Drain?

There’s no exact date, but claims executives know it’s coming: an insurance adjuster and SIU talent drain. Baby Boomers are approaching retirement, and when they leave the workforce, they’ll take an incredible amount ...