FNOL

The Effect of Saving Seconds at FNOL

Last year, ISO ClaimSearch members submitted 69,000,000 claims ― more than 264,000 claims a day. If you could use data from ISO ClaimSearch and other sources to cut first notice of loss (FNOL)...

Customer Service, Shoppers, and Retention: New Claims Tools Can Help

Well, there’s good news and bad news. The percentage of auto insurance “shoppers” — those looking for a new policy — is at a six-year low, according to research from J.D. Power .  Insurance company...

Catastrophe Claims: Navigating an Impossible Situation

“I wouldn’t want to be the adjuster on that case.” That’s what Gary Kerney, assistant vice president of Property Claim Services ® (PCS ® ), said after Sandy while looking at a photo of one damaged...

Five Ways to Unclog Your SIU

Are a seemingly endless number of assignments bogging down your special investigations unit (SIU)? The first step in handling that problem is to triage referrals at the top of the investigative...

Claim Handling, New Markets, and Profitable Growth

New markets, new products, and new underwriting practices bring new revenue. And then what? Following the near-term benefits, claims start to come in. Many, of course, are meritorious, but some are...

Is Fraud Costing You Customers?

Claims fraud costs the industry billions of dollars a year, but fighting scams aggressively can alienate honest claimants — people who, when inconvenienced, may not appreciate even your best effort...

Hurricane Season Is Here Again

Hurricane season officially begins today. And all predictions point to an above-average season. More storms can mean more opportunity for fraudsters. If you haven’t yet thought about how to handle...