Customer Service

3D printer risks investigated

In a previous blog post— 3D Printers: Do emitted chemicals from inexpensive desktop models pose health risks? —we discussed a study on emissions and possible risks associated with small commercial...

3D Printers: Do emitted chemicals from inexpensive desktop models pose health risks?

With prices of 3D printers dropping below $500, inexpensive units have moved increasingly into schools, universities, offices, and homes. Gartner Inc., a technology research and advisory firm,...

Another successful forum!

Engineering and Safety Service (E&S ™ ) held our annual E&S Loss Control Executive Forum on April 6–8 in Tampa, Florida, and it was a great success. Forty senior-level loss professionals and guests...

Stairs aren’t needed for a “slip and fall”

For workers' compensation insurers and those in loss control, slips, trips, and falls are all too common a challenge. Prevention is a complex problem and one garnering the attention of scientists...

Drought forecasts serve as a warning for insurers

The U.S. Forest Service (USFS) released a new report: “Effects of Drought on Forests and Rangelands in the United States: A Comprehensive Science Synthesis.” It assesses the effects of drought on...

The high frequency of fires in grocery and convenience stores

According to the December 2015, report Structure Fires in Stores and Other Mercantile Properties published by the National Fire Protection Association (NFPA), grocery and convenience stores have th...

Alarming smoke alarm stats in college housing

A recent report featured disturbing facts about college housing and smoke alarms. According to Campus Fire Fatalities in Residential Buildings (2000-2015) , smoke detectors were either missing or...

Risk reduction through marketing

Personal lines auto insurers are always looking for ways to provide added value to customers while also reducing risk — something to keep the marketing and underwriting departments happy. For an au...

New PhoneAssist service helps improve your underwriting and rating processes

As an insurer, you perform many important and strategic functions essential for risk control — functions that can be costly or time-consuming — and often rather tedious. That’s why we’re offering o...

Customer Service, Shoppers, and Retention: New Claims Tools Can Help

Well, there’s good news and bad news. The percentage of auto insurance “shoppers” — those looking for a new policy — is at a six-year low, according to research from J.D. Power .  Insurance company...