ClaimDirector

Is Fraud Costing You Customers?

Claims fraud costs the industry billions of dollars a year, but fighting scams aggressively can alienate honest claimants — people who, when inconvenienced, may not appreciate even your best effort...

Hurricane Season Is Here Again

Hurricane season officially begins today. And all predictions point to an above-average season. More storms can mean more opportunity for fraudsters. If you haven’t yet thought about how to handle...

Insurance Fraud: A Positive Change in Attitude

Attitudes toward insurance fraud are changing. According to a study by the Insurance Research Council  (IRC), 24 percent of respondents believe that padding a claim is acceptable as a way to...

Five Ways to Streamline Claim Handling

You could be getting more value from your insurance fraud detection software without spending another dime on technology. That’s not a bold statement, given the effectiveness of ISO ClaimSearch ® a...

Is Your Antifraud Strategy Just to Wait Out the Economy?

Claims departments face many significant challenges every day: the increasing sophistication of organized fraud rings, the temptation to commit soft fraud in the wake of a major catastrophe, and th...

Big Data, Catastrophe Losses, and Insurance Industry Disruption

Is disruption coming to the property/casualty insurance industry? According to a new report from Novarica, five factors may bring change to the sector, with “Big Data and analytics” and “catastroph...

How Much Does Claims Handling Matter?

When a catastrophe strikes, the claims department has one primary mission: serving its customers. But that mission also fulfills another purpose. By delivering a superior claims experience, with...