ClaimDirector

Is Fraud Costing You Customers?

Claims fraud costs the industry billions of dollars a year, but fighting scams aggressively can alienate honest claimants — people who, when inconvenienced, may not appreciate even your best efforts to protect them. A...

Hurricane Season Is Here Again

Hurricane season officially begins today. And all predictions point to an above-average season. More storms can mean more opportunity for fraudsters. If you haven’t yet thought about how to handle catastrophe fraud ,...

Insurance Fraud: A Positive Change in Attitude

Attitudes toward insurance fraud are changing. According to a study by the Insurance Research Council  (IRC), 24 percent of respondents believe that padding a claim is acceptable as a way to compensate for the...

Five Ways to Streamline Claim Handling

You could be getting more value from your insurance fraud detection software without spending another dime on technology. That’s not a bold statement, given the effectiveness of ISO ClaimSearch ® and optional services...

Is Your Antifraud Strategy Just to Wait Out the Economy?

Claims departments face many significant challenges every day: the increasing sophistication of organized fraud rings, the temptation to commit soft fraud in the wake of a major catastrophe, and the fact that many...

Big Data, Catastrophe Losses, and Insurance Industry Disruption

Is disruption coming to the property/casualty insurance industry? According to a new report from Novarica, five factors may bring change to the sector, with “Big Data and analytics” and “catastrophe losses” among them...

How Much Does Claims Handling Matter?

When a catastrophe strikes, the claims department has one primary mission: serving its customers. But that mission also fulfills another purpose. By delivering a superior claims experience, with knowledgeable claims...