Bodily Injury

As claim severity climbs, analytic insights hold key to containment

Insurers today are struggling with what seems like an intractable problem: the impact of rising claim severity on their bottom line. This upswing shows no sign of abatement: for the past two decades, severity has...

More than 1,000 configurable settings make COA a good fit every time

Claims managers across the industry agree that their companies are missing many opportunities to apply comparative liability in automobile and general liability accident claims. Automated technology that implements...

Minimizing the Need for Claim Handler Review in the UK — STATISTICS

With the “ Jackson Reforms ” — the United Kingdom’s new litigation rules — now in place, solicitors need to find new ways to increase claim handling efficiency. The reforms’ effect on costs naturally requires a...

PICAS Plus: Essential Stats for Solicitors

Time is of the essence for solicitors now that the ' Jackson Reforms ' — the United Kingdom’s new litigation rules — are in effect. Efficiency is of paramount importance. In today’s environment, you need to achieve fa...

Five Questions That Lead to Better Claims Handling

Could your team handle its claims more effectively? Every organization has room for improvement, and in the claims department, a few operational changes could lead to several points off your company’s loss ratio....

For the Claims Adjuster Who’s Seen It All

In the claims business, most people see experience as the greatest asset. A seasoned adjuster with decades in the field has seen it all and therefore can reach fairer settlements faster — as well as mentor junior...

Don’t Rely on Claims Adjuster Training Only

Claims departments always look for ways to improve settlement consistency. Both overpayment and underpayment signal unfair outcomes. Historically, claims organizations have relied on regular adjuster training to reduc...

Five Risks to Claims Adjuster Effectiveness

The skills on which claims adjusters rely can deteriorate. New risks emerge, demographic factors shift, laws and statutes change, and caseloads grow as carriers seek to keep overhead contained. To make sure your claim...

Claims Modernization: Overcome Barriers to Consistency

Too often, very similar claims have widely different outcomes. The ISO Claims Outcome Advisor ® ( COA ™ ) team has seen this time and again in claims departments across the country. The high variability in claims...

Are You Ready for the Claims Class of 2013?

As 2012 comes to a close, it’s natural to think about what the New Year will have in store for us. In property/casualty claims departments across the United States, 2013 is likely to bring new staff. According to a...