More than 1,000 configurable settings make COA a good fit every time

By Michael Rivers  |  October 24, 2013

Claims managers across the industry agree that their companies are missing many opportunities to apply comparative liability in automobile and general liability accident claims. Automated technology that implements efficient ways to assess liability and refer claims to the subrogation team helps insurers improve their loss ratio without adding to busy claim adjusters’ workloads.

Yet, finding a one-size-fits-all solution can seem impossible because every claims department is unique. Taking a general technological solution and shoe-horning it into a company’s existing processes and individual preferences can feel like more trouble than it’s worth. That’s why ISO Claims Outcome Advisor® (COATM) was created to be customized in so many ways. The software has more than 1,000 settings that you can configure to your company’s preferences. This makes setup much easier than with less flexible technological solutions.

With COA, configurations can vary by the role a person has within the company:

  • adjuster
  • team leader
  • senior management
  • analyst
  • auditor
  • nurse practitioner
  • litigation team

You can also configure COA to accommodate regional variations in claims reporting and processing:

  • Some states offer unique statutes and thresholds that affect how claims are reported to a company. In Louisiana, for example, soft-tissue claims can be investigated to confirm treatment duration versus a combination of treatment duration and visit frequency.

COA staff work closely with new customers to help customize the software to meet their needs. The tool is designed to be implemented with little IT involvement, and — after the first phone call — an environment can be up and running within days.

Learn more about COA.

Michael Rivers

Michael Rivers is manager for Claims Consulting and Analytics for ISO Claims Services. He manages the statistical analysis group, which is responsible for data mining and data analysis of millions of data elements from the property/casualty insurance industry. Mike can be reached at or 803-422-9169.