ISO ClaimSearch Upgrades Improve Usability, Investigative Value

By Brian Panebianco January 9, 2014

Brian PanebiancoISO continually works to improve ISO ClaimSearch®, and recently we initiated several enhancements to increase efficiency and streamline system searches:

Claims Inquiry Upgrades
A new version of Claims Inquiry simplifies data entry and improves navigation by allowing for scrolling and sorting instead of paging, and it provides wider pages that allow for easier claims review. Other improvements include more descriptive field names, better formatted fields for easier viewing, and yellow highlighting to let users quickly identify match criteria.

Search Alert
When we added Search Alert to ISO ClaimSearch, we wanted to enable SIU staff from across the industry to collaborate more easily on claims fraud investigations. The feature matches a search performed by an SIU user against similar inquiries performed by other SIU users within prior and subsequent 60-day periods, alerting those investigators of any matches. With the feature’s automatic notifications, each time users have new unread alerts, a message appears on the ISO ClaimSearch home page to notify investigators.

Key Indicator Reports
Through feedback from the SIU community, we determined that SIU management would benefit from a targeted report to facilitate focusing on claims that could be fraudulent. We introduced the Key Indicators Report — an Excel spreadsheet of key indicators generated from a company’s ISO ClaimSearch match reports — for designated SIU management-level staff. ISO sends the report daily, and you can access it through the Key Indicators link on the ISO ClaimSearch website.

For more information on the enhancements, please read Searching Made Easy: ISO ClaimSearch Upgrades Improve Usability, Investigative Value


Brian Panebianco

Brian Panebianco is responsible for the research and implementation of innovative ideas to enhance and expand ISO ClaimSearch, the property/casualty insurance industry’s largest all-claims database.