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ClaimSearch® privacy update: PII masking to claims-level users in Claims Inquiry

As data attacks and data risk mitigation issues continue to emerge in our industry at a rapid pace, ClaimSearch® is continually working to ensure the highest security of claims data and is enhancing our systems to protect data from both a privacy and security perspective.

To safeguard personally identifiable information (PII), ClaimSearch is adding more privacy enhancements that will include the partial masking of data fields to all claims-level users in the Claims Inquiry function. The changes will include:

  • driver’s license number (DL): display state and last three digits only
  • date of birth (DOB): display the year only
  • tax identification number (TIN): display the last four digits only

This process will significantly increase data risk abatement with an added level of protection for your company’s data. The new changes will not affect our application’s searching capabilities, and these data elements will continue to be searched normally within ClaimSearch.

These changes are a continuation of previous privacy enhancement efforts. For example, ClaimSearch has long masked Social Security numbers (SSNs) to all our claims-level users, and we have allowed them to see only the last four digits of the SSN in Claims Inquiry. With regard to the new changes, if adjusters truly need the full DOB, DL, or TIN, they will be able to unmask data points with a click of a mouse. To ensure that users are unmasking data appropriately and abiding by company policies, ClaimSearch will track this activity and share the usage report with home office contacts.

We look forward to your support as we continue to implement enhancements to further the privacy and security of the ClaimSearch database. If you have any questions, please contact ClaimSearch Compliance or Customer Support at 800-888-4476.

Kate O'Kelly

Katherine O’Kelly is the ClaimSearch compliance manager. She is responsible for compliance and state regulatory matters involving ClaimSearch, the property/casualty insurance industry’s “all claims” database. Katherine has five years of claims experience in the property/casualty industry, with a specialization in workers' compensation.

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