ISO ClaimSearch improves searches and enhances customer service

By Carlos Martins  |  September 20, 2013

The ISO ClaimSearch® database now contains more than 870 million claims. Participants submit more than 235,000 claim reports a day, providing a constantly updated source of claims information. We continually work to improve the system, and we recently initiated several enhancements to increase efficiency and streamline searching of the database.

Claims Inquiry improvements

In our ongoing effort to improve our services, we are updating the Claims Inquiry function of the ISO ClaimSearch® system. The system’s enhanced ability to conduct quicker and more comprehensive claims investigations will help protect your company from fraud and improve your overall claims processing.

The upgrades will streamline the functionality and design of our search screen, summary grid, and match reports. We are adding a more powerful search engine, and we enriched our data offerings to give you:

  • faster searches
  • fuller explorations of the relationships between subjects
  • additional data points and report categories
  • broader perspectives on subjects’ full profiles
  • greater ability to identify suspicious patterns of activity

The updated system will feature:

  • better field layout for easier searches
  • automatic data fill for city and state
  • intuitive formatting for DOB, SSN, and telephone entry fields
  • redesigned match summary grid
  • improved user-friendly layout
  • default descending date-of-loss sorting
  • new questionable claims filter
  • changeable columns and new multiple selection features
  • displays for searched criteria and returned matches
  • enhanced match report layout and navigation

We are currently beta-testing the system, and we will roll out the new system to customers in the fall.

For more information on these upgrades, send e-mail to

Carlos Martins

Carlos Martins, SCLA is Vice President and General Manager of ISO ClaimSearch Solutions. Carlos leads the operations of ISO ClaimSearch®, the property/casualty industry’s premier and only “all claims” database with over 1.2 billion claim records and market participation of more than 90 percent of the property/casualty insurance industry. Carlos is also responsible for the surrounding ecosystem of integrated solutions for ISO ClaimSearch which includes claim scoring, predictive analytics, third-party data, and visualization tools. Carlos brings to this role – and all ISO ClaimSearch participants – more than 30 years of experience in the property/casualty industry, where he has held a wide range of claims and technology roles. He is based in Jersey City, New Jersey and can be reached via email or 201-469-3103.