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ISO ClaimSearch Completes Compliance Service for Texas Claim Reporting Requirements

ClaimSearch® helps property/casualty insurers comply with child support reporting requirements in five mandatory states as well as all voluntary jurisdictions. More than 600 insurers use the program. The service is free for ClaimSearch participants.

Since 2009,Texas child support regulations have required claims reporting for casualty and workers' compensation losses. Recently, the state expanded the regulations to include all property damage claims. The new requirement went into effect December 2, 2013. ClaimSearch now helps you fulfill the additional requirement.

The Texas regulation requires you to compare property damage claims — except certain claims specifically excluded — against the Texas child support lien database. You must do that before you can release a settlement or claim payment. Our enhanced capabilities went live on April 11, 2014, expanding our existing Child Support Enforcement Agency (CSEA) service. When you submit a claim to ClaimSearch, the system:

  • automatically checks the claim against the Texas database
  • reports to the Child Support Lien Network (CSLN) and/or the federal Office of Child Support Enforcement (OCSE) on your behalf
  • forwards matches to the CSLN and/or OCSE for their confirmation and necessary action

Texas also requires life insurers to report claims to the CSLN and/or OCSE. We are planning to offer a new life insurance CSEA service, which mirrors the existing service for property/casualty insurers and uses much of the same infrastructure. The service will be available to ClaimSearch life insurance sector participants at no additional cost. ISO, along with others in the industry, recognized the potential impact the regulation expansion would have on the property/casualty industry and is part of a coalition monitoring the regulation — which many industry watches believe may be amended — and assessing its effects.

Learn more about the ClaimSearch CSEA reporting serviceFor more information, contact

Kate O'Kelly

Katherine O’Kelly is the ClaimSearch compliance manager. She is responsible for compliance and state regulatory matters involving ClaimSearch, the property/casualty insurance industry’s “all claims” database. Katherine has five years of claims experience in the property/casualty industry, with a specialization in workers' compensation.

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