Five Questions That Lead to Better Claims Handling

By Michael Rivers  |  February 18, 2013

Could your team handle its claims more effectively? Every organization has room for improvement, and in the claims department, a few operational changes could lead to several points off your company’s loss ratio. Streamlining your claims-handling process begins with asking yourself a few questions about your current operations. Watch this video to get insights into ISO Claims Outcome Advisor® (COA™) and how our system can help you find answers to such questions as:

1. Why is it difficult to keep claims adjusters consistent?

2. What factors drive inconsistent claims handling?

3. How does adjuster training fall short?

4. What’s the alternative to an overreliance on training?

5. How does COA help?

Michael Rivers

Michael Rivers is manager for Claims Consulting and Analytics for ISO Claims Services. He manages the statistical analysis group, which is responsible for data mining and data analysis of millions of data elements from the property/casualty insurance industry. Mike can be reached at or 803-422-9169.