Checking in with the ISO ClaimSearch Transformation

By Carlos Martins  |  March 17, 2015

The ISO ClaimSearch transformation is well on its way. Our goal is to create a system that will ultimately offer you a more intuitively designed and robust system. The new ISO ClaimSearch will bring you faster claim handling and superior claim data and insights.  We introduced the first system enhancements back in December 2014, including a new login page and faster login procedure with an easier-to-navigate home page.

First quarter enhancements
In the first quarter of 2015, you’ll see even more improvements, including:
• single sign-on capability for accessing the ISO ClaimSearch website directly from your company’s network
• self-administration module for granting access to new users
• richer graphical business intelligence dashboards for measuring performance and benchmarking

The ISO ClaimSearch transformation is part of a larger goal to offer a comprehensive suite of cutting-edge solutions that’s fully integrated into the claims management process ― from first notice of loss through disposition. The enhancements will allow you to lower claim severity, reduce expenses, attain compliance, and improve customer service.

As always, we’ll keep you and your staff fully informed in the coming months through e-mails, articles, and training. Our staff will be reaching out to provide you with everything you need to take advantage of and feel at ease with the redesigned site and new features.

If you’d like to be involved in the future of ISO ClaimSearch transformation, please feel free to contact Kevin Rawlins at

Carlos Martins

Carlos Martins, SCLA is Vice President and General Manager of ISO ClaimSearch Solutions. Carlos leads the operations of ISO ClaimSearch®, the property/casualty industry’s premier and only “all claims” database with over 1.2 billion claim records and market participation of more than 90 percent of the property/casualty insurance industry. Carlos is also responsible for the surrounding ecosystem of integrated solutions for ISO ClaimSearch which includes claim scoring, predictive analytics, third-party data, and visualization tools. Carlos brings to this role – and all ISO ClaimSearch participants – more than 30 years of experience in the property/casualty industry, where he has held a wide range of claims and technology roles. He is based in Jersey City, New Jersey and can be reached via email or 201-469-3103.