Data Management

Case Not Closed: Your New Next Step in Claim Investigations

When I was a special investigations unit director, we would close a case, celebrate our success, and move on to the next one. That isn’t so different from what happens in the rest of the SIU community. After all, a...

Claims Modernization: Are You Prepared for Emerging Risks?

New risks and claims scenarios are routine in the insurance industry today. For the claims department, that means being able to understand new factors that contribute to a loss. New risks also involve new ways scammer...

Claims Modernization: Big Data, Big Opportunity

For many claims departments, the problem isn’t data — rather, the challenge is what to do with it. Insurance companies, for years, have become adept at generating data suited for further analysis and insight. However,...

Claims Modernization: Time to Get Ready

Many insurance companies claim they are planning to update their claims systems over the next three years, opening a wide range of important decisions they’ll need to make in the near term. From streamlining the claim...

Black Boxes: The Bill, the Vote, and the Year 2015

On July 18, 2011, I published “ Black Boxes: The Problems and the Promise .” At that time, the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) had issued a rule requiring all...

Black Boxes: The Promise and the Problems

Major auto manufacturers are now building event data recorders (EDRs) — or black boxes — into our cars. Like an airplane’s flight data recorder, an automobile EDR is designed to prove exactly what happened in the...