Thomas Mulvey

Thomas Mulvey

Thomas Mulvey has been in the business of insurance investigations for more than 27 years. In his current position, he serves ISO as assistant vice president of SIU and claim services. He is also the coordinator of ISO’s Insurance Fraud Management Conference.

2016 Claims Preview

"Point of claim" revolution will push fraud analytics upstream Looking ahead to the state of claims in 2016, one of the most significant trends in claims processing will be a new emphasis on information, analytics, an...

Microinsurance and Claims: Fraud Prevention and Detection

In developed markets, it’s no secret that insurance fraud is an enormous problem. In the United States alone, according to data from the Aite Group , property/casualty insurance fraud costs the industry as much as $64...

Three Important Tips for Special Investigators

Organized insurance fraud is becoming increasingly complex in both emerging and maturing markets. In the United States, the current impact of fraud upon the property/casualty insurance fraud is estimated to be as high...

How to Change Fraudster Priorities

The Aite Group's latest published estimates for industrywide property/casualty insurance fraud — $64 billion for 2012, $80 billion for 2013 — once again prompt the industry to examine how it identifies, investigates,...

Is Customer Loyalty Enough?

Auto insurance policyowners aren’t shopping around as much these days, but the risk of flight persists. In a new report, “ 2012 Auto Insurance Customer Insights Research – Winning Share and Customer Loyalty in Auto...

Catastrophe Claims: Navigating an Impossible Situation

“I wouldn’t want to be the adjuster on that case.” That’s what Gary Kerney, assistant vice president of Property Claim Services ® (PCS ® ), said after Sandy while looking at a photo of one damaged house. The roof of t...

Four Ways to Unclog Your SIU

Are a seemingly endless number of assignments bogging down your special investigations unit (SIU)? The first step in handling that problem is to triage referrals at the top of the investigative funnel. While that...

Is Fraud Costing You Customers?

Claims fraud costs the industry billions of dollars a year, but fighting scams aggressively can alienate honest claimants — people who, when inconvenienced, may not appreciate even your best efforts to protect them. A...

Protect Yourself from the Rise in Organized Claims Fraud

Organized fraud is extremely difficult to detect, particularly because schemes have become increasingly complex. According to the Insurance Information Institute (I.I.I.), the National Insurance Crime Bureau (NICB)...

How Property/Casualty Insurers Are Investing in Fraud Prevention and Detection

What are your fraud prevention and detection investment priorities? Are you keeping up to date? Always important questions, of course, they now come in the context of increased suspicious claims activity (according to...