A new year, a new ISO ClaimSearch

By Carlos Martins January 1, 2015

Back in December, ISO ClaimSearch began its exciting transformation. The system will ultimately offer a more intuitive design supported by a robust system to facilitate faster claim handling and deliver superior claim data and insights. We launched a new login page and procedure in December as a preview to the major updates to come. Expect to see new changes in January and beyond.

CS Promo Video Email Screen

In January, ISO ClaimSearch will be rolling out more changes, including an easier-to-navigate home page. Other updates will include:

  • single sign-on capability for accessing the ISO ClaimSearch website directly from your company’s network
  • self-administration module for granting access to new users
  • rich graphical business intelligence dashboards for measuring performance and benchmarking, starting with the Claims Manager dashboard

As the year continues, customers can look forward to a Claims Inquiry mobile app for conducting investigations in the field. Further changes will not only provide you with claim insights from the most comprehensive data set available but also provide you with superior claim-handling services.

For more information, download our latest flyer.

As always, we’ll keep you and your staff fully informed in the coming months through e-mails, articles, and training. Our staff will be reaching out to provide you with everything you need to take advantage of and feel at ease with the redesigned site and new features. If you have any questions, please feel free to contact ISO ClaimSearch customer support at info.claimsearch@iso.com.


Carlos Martins

Carlos Martins, SCLA is Vice President and General Manager of ISO ClaimSearch Solutions. Carlos leads the operations of ISO ClaimSearch®, the property/casualty industry’s premier and only “all claims” database with over 1.2 billion claim records and market participation of more than 90 percent of the property/casualty insurance industry. Carlos is also responsible for the surrounding ecosystem of integrated solutions for ISO ClaimSearch which includes claim scoring, predictive analytics, third-party data, and visualization tools. Carlos brings to this role – and all ISO ClaimSearch participants – more than 30 years of experience in the property/casualty industry, where he has held a wide range of claims and technology roles. He is based in Jersey City, New Jersey and can be reached via email cmartins@iso.com or 201-469-3103.