2012 ISO ClaimSearch Review: Overview

By Carlos Martins  |  April 8, 2013

The year 2012 was noteworthy for ISO ClaimSearch®. We added more than 66.4 million new claims, a 9.5 percent increase over the number of new claims added in 2011. The database contains 843.7 million claims across all lines of business, as of the end of 2012. The system processed 87.3 million updates to existing claims, compared with 73.9 million in 2011 – an increase of 16 percent.

The system’s ability to handle large volumes of claims and special investigations queries helps you efficiently evaluate meritorious claims, identify potential claims fraud, and meet regulatory reporting requirements.

In 2012, ISO ClaimSearch supported more than 87,000 active users by processing 25.7 million online inquiries submitted by insurance adjusters and special investigators, National Insurance Crime Bureau (NICB) investigators, and law enforcement personnel. The system also compared 61.2 million claims against the Office of Foreign Assets Control (OFAC) watch list of Specially Designated Nationals and identified 299,000 possible matches for further investigation. We conducted 300 training sessions on basic and advanced ISO ClaimSearch system functions and held six user meetings across the country.

Carlos Martins

Carlos Martins, SCLA is Vice President and General Manager of ISO ClaimSearch Solutions. Carlos leads the operations of ISO ClaimSearch®, the property/casualty industry’s premier and only “all claims” database with over 1.2 billion claim records and market participation of more than 90 percent of the property/casualty insurance industry. Carlos is also responsible for the surrounding ecosystem of integrated solutions for ISO ClaimSearch which includes claim scoring, predictive analytics, third-party data, and visualization tools. Carlos brings to this role – and all ISO ClaimSearch participants – more than 30 years of experience in the property/casualty industry, where he has held a wide range of claims and technology roles. He is based in Jersey City, New Jersey and can be reached via email cmartins@iso.com or 201-469-3103.