Salt Lake City, Utah, February 12, 2013 — Today at its fourth annual user conference, Xactware announced a new functionality within its claims management and assignment network, XactAnalysis®, that lets insurance carriers more easily score the performance of adjusters and contractors.
Xactware Performance Scorecard gives property claims managers and supervisors the ability to view performance metrics for third-party adjusters and contractors based on a variety of reporting criteria, such as cycle times, customer satisfaction, estimate quality, and more. The tool then generates an overall rating that insurers can use to determine if company standards are being met and where improvements can be made.
“Property insurance is a very competitive industry, and performance is absolutely crucial to ensuring customer satisfaction,” said KC Agrelius, Xactware’s vice president of XactAnalysis. “The Performance Scorecard functionality is a great way for carriers to see how staff and service providers are performing as well as to identify ways to produce better outcomes for all parties involved in the claims process.”
Performance Scorecard features an intuitive dashboard and easy-to-read charts that simplify the analytical process. Filters also help XactAnalysis users sort data so they can quickly find the information they need to make informed business decisions. Users can also export reports as Microsoft Excel documents that can be shared easily with fellow decision makers.
To learn more about Xactware Performance Scorecard, visit Xactware.com/xactanalysis.
Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). For more information about Xactware’s products and services, contact Xactware at 1-800-424-9228 or Xactware.com.