Company to integrate claims estimating and management solutions throughout its entire home insurance division
OREM, Utah, and LINCOLN, R.I., March 14, 2013 — Amica Insurance, the homeowners insurer ranked highest in customer satisfaction by J.D. Power and Associates, has chosen to integrate Xactware’s claims estimating and management solutions throughout its home insurance division.
Amica’s claims teams now have access to Xactware’s complete suite of innovative claims-handling solutions, including its claims estimating platform, Xactimate®; its full-cycle claims management network, XactAnalysis®; and its mobile estimating app, XactScope®. Amica executives said the seamless integration of Xactware’s solutions and services and its high-powered analytics will enable the company to enhance the efficiency of its claims-handling operations, from first notice of loss to final settlement.
“Xactware tools are a strong fit with our commitment to customer satisfaction,” said Lisa St. Onge, an assistant vice president in the claims executive department at Amica Insurance. “These powerful new tools will allow our claims team to build upon our tradition of outstanding customer service by improving our policyholders’ claims experience.”
“It is a privilege to be chosen to supply Amica with solutions that meet its claims estimating and management needs,” said Jim Loveland, Xactware’s president and CEO. “We are firmly committed to working closely with them to develop new solutions that further simplify the claims-handling process so they can continue providing policyholders with quality service.”
About Amica Insurance
Amica Mutual Insurance Co., the nation’s oldest mutual insurer of automobiles, was founded in 1907. The company, based in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,200 people in 40 offices across the country.
Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). For more information about Xactware’s solutions, contact Xactware at 1-800-424-9228 or Xactware.com.