PALM COAST, Fla. — April 30, 2013 — ACI, a leading provider of real estate appraisal software, announced today that ACI ConnectTM, a free multipurpose app for real estate appraisal professionals, is available for download from The App Store. ACI Connect includes an appointment scheduler, up-to-date industry news feed, and videos, tips, and docs related to ACI software and industry compliance.
Real estate appraisers exemplify the mobile professional of today. Speed and convenience are critical areas of focus for ACI customer support. ACI Connect was designed to provide ACI customers with the convenience of scheduling appointments in advance. The built-in Set Appointment function eliminates the need to be placed on hold during peak call times. ACI Connect is wired directly into ACI’s call center with real-time processing that improves workflow and expedites communication to the customer.
“The idea for ACI Connect was born out of a single question: ‘How can we improve every touch point that we have with our customers?’” said Dave Roberts, president, ACI. “After collecting data from multiple stakeholders, we assessed our internal systems and created a solution that caters to the support needs of the customer. From there, we expanded the app to include useful information that not only helps our customers stay current with the industry but also with their software.”
“ACI Connect is a great resource because it also serves as a launchpad to real-time industry news and information,” said George Opelka, senior vice president, ACI. “Trade shows, industry events, appraisal news, and important information are just a click away with ACI Connect.”
ACI, a pioneer in crafting technology solutions for the mortgage valuation community, has gained industrywide recognition and support from leaders in the field. ACI’s highly scalable appraisal solutions are tailored to the needs of the organizations ACI serves. The ACI client base features many of North America’s premier lenders, national appraisal companies, and real estate brokerage firms. From connecting appraisers nationwide to streamlining quality control, ACI enables organizations to process appraisals and manage exceptions in a consistent and efficient manner. Headquartered in Palm Coast, Florida, ACI (www.aciweb.com) is a division of Verisk Analytics (Nasdaq:VRSK).
Senior Vice President, ACI