The Hanover Insurance Group Selects ISO’s LOCATION and LOCATION Analyst

JERSEY CITY, N.J., November 14, 2011 — ISO announced today that The Hanover Insurance Group has licensed LOCATION® services and LOCATION Analyst for use in all states. ISO is a member of the Verisk Insurance Solutions group at Verisk Analytics.

LOCATION is the most widely used geographic information product in the industry for the assignment of key underwriting and rating variables, including public fire protection, building code enforcement, rating territories, and more. Insurers who write more than 85 percent of U.S. property coverage now use LOCATION. It provides insurers with accurate geographic information to make timely, confident underwriting decisions. LOCATION uses current address, parcel, and street information; and ISO makes more than 55,000 geographic updates annually, including changes related to fire protection area boundaries, fire station locations, hydrant locations, territories, windpools, and other geographic risk information.

The LOCATION Public Protection Classification (PPCTM) Service measures the effectiveness of local fire protection in more than 47,000 fire protection areas around the country. The service provides information on the nearest recognized fire station that will respond to a given address. The Hanover has also licensed LOCATION Future Effective PPC Service, which will provide notice of upcoming PPC changes to aid in data accuracy for renewal policy processing.

“Using LOCATION strengthens our relationship with ISO and provides us with even more valuable data to apply in the underwriting process,” said Stephen Marshall, vice president, product development, at The Hanover. “The Hanover has been using ISO's Public Protection Classification program for many years. By automating the process with LOCATION, it further supports our strategy of making it even easier for our agents to do business with us.”

“ISO continues to lead the industry in address-based insurance solutions. ISO’s LOCATION services have provided the insurance industry with tools to improve their underwriting, rating, compliance, and overall book of business,” said Bill Raichle, vice president, ISO. “We are pleased that a leading personal lines provider like The Hanover will be using LOCATION and LOCATION Analyst as trusted sources to help determine critical risk information.”

About The Hanover
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Michigan; and Chaucer Holdings PLC, based in London; and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of agents and brokers. The company is ranked among the top 25 property and casualty insurers in the United States and has been meeting its obligations to its agent partners and their customers for nearly 160 years. Through Chaucer, the company also underwrites business at Lloyd's in several major insurance and reinsurance classes, balancing global marine, energy, non-marine, and aviation with U.K. motor and nuclear.

About ISO
Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. ISO is a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). For more information, visit and

Release: Immediate

Giuseppe Barone
MWW Group (for ISO)
(201) 507-9500

Erica Helton
MWW Group (for ISO)
(201) 507-9500

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