Goodwin to head client services team and drive customer-facing performance
London, U.K. – 5 May, 2010 — Insurance Services Office (ISO) Limited, the U.K.’s leading provider of personal injury claims evaluation solutions and services, has appointed Justin Goodwin as ISO Claims Outcome Advisor® (COATM) operations manager. Mr. Goodwin has more than 23 years of experience in the insurance industry and will head client services activities for COA, including information technology, account management, training, data analytics, and project management. Mr. Goodwin has been with ISO for more than nine years. His promotion follows a significant expansion in ISO’s COA customer base in Europe, the Middle East, and Africa during 2008 and 2009, with new signings that include Fortis and QBE.
In his previous position as ISO’s senior business consultant, Mr. Goodwin helped to develop the company’s first personal injury claims management tool for U.K. and Irish markets and was also responsible for the subsequent rollout across the entire client base. In addition, he spearheaded a number of critical initiatives, including designing new systems and implementing detailed rollout strategies. In his new role as operations manager, Mr. Goodwin will be responsible for day-to-day service to all customers, rollout of all new deployments, and the smooth transition of customers to upgraded versions of the COA software and recently developed bureau service.
Joe Pendle, client services director at ISO, said: “Justin is a valued and experienced member of the company — and a natural choice to lead our client services team. His exceptional organisational skills and attention to detail, coupled with both management and consultancy knowledge, will further enhance our high-quality customer service — which sets us apart from our competitors. ISO performed well in 2008 and 2009, resulting in an increased customer base and creating a need for an experienced manager to lead the way.”
Mr. Goodwin added: “I’m very pleased to be appointed to this new position. Being equated with good customer service is something that we’ve worked hard to achieve. ISO has a dedicated team that ensures our customers — both new and old — continue to receive our highest levels of service.”
About ISO Claims Outcome Advisor® (COATM)
ISO Claims Outcome Advisor® (COATM) is the industry’s first personal injury claims management solution that manages the multiple dimensions of organisations’ personal injury claims portfolios. COA understands the severity and recovery implications of more than 18,000 injuries, treatments, complications, and preexisting conditions and 14,000 occupations and creates for an insurer a historic database of all of its injury claims. COA helps claims handlers, managers, and actuaries manage the unique and complex medical, legal, and occupational issues presented by personal injury claims and helps ensure appropriate financial arrangements are agreed to and implemented. Claims handlers can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation, and damages.
Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. ISO is a subsidiary of Verisk Analytics. For more information, visit www.verisk.com/iso and www.verisk.com.
Business Development Manager, ISO
Tel: 01252 761055
The Press Office – PR for ISO
Tel: 01780 721433