London, U.K. – 14 September, 2010 — Insurance Services Office (ISO) Limited, a leading provider of next-generation personal injury claims services in the United Kingdom, has announced that Cogent Law — one of the U.K.’s most established handlers of motor insurance legal cases — is using the ISO Personal Injury Claims Assessment Service (PICAS) to help speed up the firm’s personal injury claims process. Cogent Law recently implemented the new solution to digitise a number of insurer claims handled by the organisation. ISO’s PICAS eliminates the need for manual reviews or written reports to be processed by insurance claims handlers, which ensures that Cogent Law produces consistent settlements and fast-tracked personal injury claims.
PICAS was designed by ISO to smooth the claims-handling workflow and allow for greater transparency and consistency in claims negotiations to benefit all parties to a settlement. PICAS is the industry’s only solution to entirely digitise the process for personal injury claims. Following PICAS implementation at Cogent Law, claims processed through the service have been settled much more quickly, helped by the digitally stored information and documents that provide transparency and accessibility for all parties. The inclusion of report-writing software for use by medical professionals eliminates the need to interpret and then rekey details from medical reports, which enables much more consistent settlement procedures.
“Since implementing PICAS, we now provide faster, fairer, and more consistent settlements than the industry norm,” said Nick Addyman, senior partner at Cogent Law. “Our new digital system significantly reduces manual paperwork and administration, which in turn cuts associated costs for our clients yet still enables us to remain in control of the claims process.
“Unfortunately, there remain widespread discrepancies within the industry regarding claims settlements, and, because of the unpredictable environment, some people are not fairly compensated for their suffering. We want to ensure that we are providing our clients with the compensation they deserve. With the help of PICAS, we are working to remove the inconsistencies in favour of a standardised process, reduce the time involved in settling a claim, and eliminate the need for paper documents — all of which will significantly benefit the claimant,” concluded Nick Addyman.
Joe Pendle, director of client services at ISO, said, “We welcome Cogent’s participation in the PICAS network and are pleased by the substantial improvements PICAS is bringing to the claims-handling process. The service is proving its value and meeting our expectations.”
About Cogent Law
Cogent Law is a specialist claimant insurance litigation practice highly respected in the market for managing high volumes of claims proactively to conclusion by virtue of the sleek, bespoke claims process it employs. The highly experienced Cogent team delivers advice across a range of disciplines, including motor personal injury, employers’ liability, public liability, occupier’s liability, accidents at work, employment law (including contractual disputes), property disputes, professional negligence, and clinical negligence. Cogent Law is part of the Parabis Group, an innovative legal and professional service organisation.
The Personal Injury Claims Assessment Service (PICAS) is the industry’s first solution to entirely digitise the settlement of personal injury claims. ISO developed the service in conjunction with medical professionals, claimant solicitors, and insurance companies to provide a collaborative solution that is both fast and fair for the claimant. It ensures a reduction of paper transfer and handling to provide benefits to all involved parties. PICAS is a service of Insurance Services Office (ISO) Limited, a leading provider of personal injury claims solutions.
Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. ISO is a subsidiary of Verisk Analytics.
Business Development Manager, ISO
Tel: 01252 761055
Claire Russell – PR for ISO
Tel: +44 1780 721433