LONDON, May 25, 2006 — Insurance Services Office (ISO) Limited, the U.K.’s leading provider of personal injury claims and antifraud insurance services and solutions, has announced that Link Insurance, a leading U.K. and European insurer, has used the ISO Claims Outcome Advisor (COA) solution to help achieve savings of £½ million per year on its overall costs. Since it installed COA in 2004, Link has increased the accuracy and consistency of claims settlements, resulting in an overall reduction in personal injury costs.
The COA solution enables Link Insurance to establish best practices in the processing of every claim, guarding it against overpayment of settlements. Claims handlers are able to input complete information from medical reports and help settle claims accurately and consistently with information from the COA encyclopaedia of over 18,000 injuries and medical conditions and 14,000 occupations. This has enabled Link Insurance to compare claims handlers and office performance, spot trends in the marketplace, and set reserves with the knowledge that settlements will be consistent.
“ISO Claims Outcome Advisor enhances skills by giving agents access to more information,” commented Trevor Webb, claims director at Link. “They can gain a greater understanding of the mechanics of an injury, which assists them in the negotiating process. This knowledge, backed by the solution, has ensured consistency and cost savings. The COA solution has been very effective at managing and reporting on these specific types of claims.
“Claims settlement costs are a key performance indicator for any insurer,” added Trevor Webb. “Once settlements are consistent, reserve levels can be set more accurately to complement the immediate business benefits of reduced overall costs. COA has helped enhance the best practices of our claims handlers by encouraging very structured processing of injuries and claims. As a result, settlements reflect the nature and severity of the injury more accurately and are more consistent — both of which are extremely important for our business.”
“The benefits realized by Link Insurance through using COA are a further endorsement of how the solution can affect the claims handling process,” added Joe Pendle, director of client services, ISO. “At a time when insurance claims are spiralling and government regulation is increasing, it is important that both consistency and accuracy are part of the process. COA has proven its value to businesses by satisfying assessors, both internal and external.”
About ISO Claims Outcome Advisor™ (COA™)
ISO Claims Outcome Advisor™ (COA™) is the industry’s first personal injury claims management solution that manages the multiple dimensions of organizations’ personal injury claims portfolios. COA understands the severity and recovery implications of over 18,000 injuries, treatments, complications and preexisting conditions and 14,000 occupations and creates for an insurer a historic database of all of its injury claims. COA helps claims handlers, managers and actuaries manage the unique and complex medical, legal and occupational issues presented by personal injury claims and helps ensure appropriate financial arrangements are agreed to and implemented. Claims handlers can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation and damages.
About Link Insurance Company Limited
Link Insurance Company Limited was established in 2003 to provide the Link business with a secure capital base to support its ongoing underwriting activities. Licensed in Gibraltar and capitalized to write £100 million of premium income, Link is now in an ideal position to broaden and develop its range of core personal lines products of motor, household, travel and personal accident both within the U.K. and European markets.
Following its acquisition in September 2003 by the Guardian Holdings Group, Link is well placed to build on its 30 years of experience in the U.K. broker market.
Insurance Services Office (ISO) is a leading provider of products and services that help measure, manage and reduce risk. ISO provides data, analytics and decision-support solutions to professionals in many fields, including insurance, finance, estate agency, health services, government and human resources. Clients use ISO’s databases and services to classify and evaluate a variety of risks and detect potential fraud. Around the world, ISO’s services help customers protect people, property and financial assets. ISO's customers in the U.K. include Admiral Group, AXA Insurance, Chaucer Insurance, Highway Insurance, Link Insurance, Lloyd’s, Zenith Insurance Plc and Zurich Financial Services.
Mark Strang (ISO U.K.)