JERSEY CITY, N.J., August 7, 2003 — Insurance Services Office, Inc. (ISO) has introduced an online medical reference library as a resource for insurance claims adjusters to learn quickly about various injuries, treatments and complications relating to claims handling.
The new Medical Library for Claims Professionals has been developed by ISO claims experts from industry sources on trauma medicine and treatments. The library is integrated with the ISO Claims Outcome AdvisorTM (COATM) information database and features texts with detailed explanations for more than 13,000 different injuries, treatments, complications and preexisting conditions and related topics.
Texts are organized by body parts, with information on anatomy, injuries and injury management. Graphics, including animated images of joint motions, supplement textual explanations.
"The wealth of information in the medical library helps less experienced adjusters get up to speed more quickly. It also broadens the medical education of more experienced adjusters," said Lee Fogle, vice president of ISO Claims Services, Inc. "With easy online access to the information, claims adjusters learn quickly about injuries, treatments and complications underlying the settlement of injury claims. This gives adjusters greater confidence in handling claims involving complex medical conditions," Fogle added.
COA customers can access the Medical Library for Claims Professionals free of charge.
The medical library text and illustrations can be accessed directly over the web or installed in-house, giving adjusters a deeper understanding of claimants' injuries and medical conditions. Using the intuitive index and search features, adjusters can freely browse through the entire library for general research on injuries and treatments. In addition, the alphabetical glossary of medical terms helps adjusters understand unfamiliar medical conditions.
The medical library is updated regularly to reflect new developments and new medical procedures and treatments of injuries.
"Knowledge and skills of claims professionals are at the core of an efficient injury claims operation. By using the new medical library's resources and features, claims adjusters can further expand their understanding of injury claims and expedite claims settlement decisions," Fogle added.
ISO is a leading source of information, products and services related to property and liability risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides data, analytical and decision-support products; consulting; data processing; and technical, statistical and actuarial services. ISO field services include on-site rating and underwriting services and the evaluation of community loss-mitigation efforts. ISO's products help customers with sales and prospecting, underwriting, rating and quoting, customer management, policy administration, product development, claims administration and fraud detection. ISO's AIR Worldwide subsidiary provides technologies to assess and manage natural and man-made extreme-event risk. Through its ISO Claims Services, Inc. (iiX unit) and Intellicorp subsidiaries, ISO provides motor vehicle reports and criminal-records information and through its AscendantOne unit delivers rating, quoting and policy-administration solutions. In the United States and around the world, ISO serves insurers, reinsurers, agents, brokers, self-insureds, risk managers, insurance regulators and other government agencies.