ISO Bolsters All-Claims System for Customers by Adding On-Line Medical-Records Retrieval Service

JERSEY CITY, N.J., March 3, 2003 — Insurance Services Office, Inc. (ISO) has bolstered its ISO ClaimSearch® services by adding the capability for customers to order and receive medical records online.

This optional service is available to ISO ClaimSearch customers through an agreement with, Inc., a Utah-based technology company that uses proprietary technology to retrieve, digitize and deliver medical information electronically over a secure web connection.

ISO customers will now be able to electronically order and retrieve medical records, including x-ray reports and medical bills, directly over the ISO ClaimSearch Internet platform. While records are being retrieved, customers will also be able to use the ISO ClaimSearch website to view up-to-the-minute status of their requests.

"ISO ClaimSearch is committed to providing insurers, risk managers and other industry interests more value-added claims-handling services, while helping them to reduce costs and achieve greater economies of scale," said Richard P. Boehning, ISO senior vice president.

"Providing customers the means to order, retrieve and download medical records is a natural extension of the functionality of our ISO ClaimSearch services. With this latest addition to our services, which already include police reports, criminal records and other public information, ISO ClaimSearch is now a true one-stop resource for claims professionals," Boehning added.

"We are excited to integrate our industry-leading record-retrieval services with ISO ClaimSearch," said Michael Colemere, president and chief executive officer. "By combining our advanced technology with ISO¬s claims-management services, MediConnect and ISO can reduce the cost and time required to settle claims," he added.

The new service complies with the federal Health Insurance Portability and Accountability Act (HIPAA) provisions and other standards regarding the privacy and confidentiality of personal health information.

ISO ClaimSearch is the world's largest repository of insurance claims, with nearly 320 million claim records. Insurers representing more than 92 percent of the U.S. property/casualty industry in premium volume use the system.

ISO ClaimSearch is a cooperative effort of more than 2,000 insurers, 1,000 self-insured entities, 450 third-party administrators, state workers compensation insurance funds and other organizations.

About ISO
ISO is a leading source of information, products and services related to property and liability risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides analytical and decision-support products, consulting, technical services, statistical services and data processing. ISO's products help customers with sales and prospecting, underwriting, rating and quoting, customer management, policy administration, product development, claims administration and fraud detection. ISO¬s AIR Worldwide subsidiary provides customers with the most advanced technologies for the assessment and management of natural and man-made extreme-event risk. Through its iiX and Intellicorp subsidiaries, ISO also provides motor vehicle reports and criminal-records information. In the United States and around the world, ISO serves insurers, reinsurers, agents, brokers, self-insureds, risk managers, insurance regulators and other government agencies. For more information on ISO, visit

Founded in 1996,, Inc. is a venture-backed company that operates in the medical-records retrieval industry. Unlike traditional copy services, receives orders and delivers records via the Internet to increase efficiencies, reduce associated retrieval costs and reduce record delivery time. More information about is available at or by calling 1-800-489-8794.

Release: Immediate

Giuseppe Barone / Erica Helton
MWW Group (for ISO)
201-507-9500 /

Lance Seach (MediConnect)

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