Insurance Services Office launches 'Pay as You Go' personal injury claims management

  • Claims Outcome Advisor now available on pay-for-what-you-use ASP basis
  • Simplifies budgeting and improves financial visibility for insurers

LONDON, Jan. 22, 2003 — Insurance Services Office (ISO), a leading provider of insurance claims services and information about property and liability risk, has launched a new "Pay as You Go" pricing model for its Claims Outcome AdvisorTM (COATM) personal injury claims solution. The new pricing option enables insurance companies, for the first time, to use the new COA 3.0 web-based solution via an ASP model and pay for the system on a claim-by-claim basis. This simplifies budgeting, increases financial visibility and lets insurers fast-track the deployment of COA 3.0.

The new pricing model enables insurance companies to have their claims managed, using COA invoiced directly to the case files in the same way that medical examination costs and solicitors' fees are charged. Making the cost of COA directly attributable to individual cases improves financial visibility by highlighting the reduction in total payout on each file. Using the new model also avoids capital expenditure or raising separate budgets for up-front licensing or monthly subscriptions. This initial low investment also speeds up procurement decisions and, combined with ISO's comprehensive training and consultancy services, enables companies to fast-track their deployment of the solution. Claims handlers can be up and running with the web-based solution in days and weeks rather than months.

"The launch of 'Pay as You Go' personal injury claims management is a significant development in Claims Outcome Advisor's ASP offering," said David Smart, business development director, ISO. "COA 3.0 enables third parties such as medical professionals as well as claims handlers to access and manage personal injury claims information from anywhere with a web browser. The "Pay as You Go" model makes it easier for insurance companies to benefit from this new functionality.

"We've already had success with the ASP model with customers such as Highway, removing the headache of system maintenance and providing rapid return on investment. This flexibility has been extended to pricing with the launch of "Pay as You Go." Now we're able to get new customers up and running quicker than ever because they can select and begin to use COA without having to pay a large sum up front. Along with our training and mentoring services, this can mean the first users are on the system and proactively managing their claims portfolios within weeks," David Smart added.

COA 3.0 now enables medical professionals to produce e-medicals and directly enter information about the injury onto the system, so claims handlers do not have to interpret their medical reports and re-input the data. This will speed up claims management, make the process more accurate and help reduce fraudulent exaggeration of claims. COA 3.0 also allows other third parties such as solicitors to access certain modules and monitor the progress of claims. Further enhancements to the solution enable managers to easily produce reports via the web and include a medical encyclopedia, written especially for claims handlers.

About Claims Outcome Advisor (COA)
ISO's Claims Outcome Advisor (COA) solution, supplied by its affiliate ISO Claims Services, Inc., is the industry's first personal injury claims management solution that manages the multiple dimensions of insurance companies' personal injury claims portfolios. COA understands the severity and recovery implications of over 20,000 medical conditions — including injuries, treatments, complications and preexisting conditions — and 14,000 occupations. COA helps claims handlers, managers and actuaries manage the unique and complex medical, legal and occupational issues presented by personal injury claims, and helps ensure appropriate financial arrangements are agreed upon and implemented. Claims handlers can manage all aspects of a case from first notice of loss to final settlement, including return-to-work plans, rehabilitation and damages.

About ISO
Insurance Services Office, Inc., Limited (ISO) is the UK subsidiary of Insurance Services Office, Inc. — the premier source of information, products and services related to property and liability risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting and claims information and analyses; consulting and technical services; policy language; information about specific locations; fraud-identification tools; and data processing. Around the world, ISO serves insurers, reinsurers, agents, brokers, self-insureds, risk managers, insurance regulators and other government agencies. ISO customers in the U.K. include Zurich Financial Services, Highway and Farraday Underwriting Limited. For more information on ISO products, contact ISO at

For more information please contact:

David Smart, ISO
Tel: 01252 761351

Philip Szomszor, IBA
Tel: 01780 721433

If you would like to receive this release via e-mail, please contact

Release: Immediate

Giuseppe Barone / Erica Helton
MWW Group (for ISO)
201-507-9500 /

Archived Press