Liberty Mutual Licenses ISO Claims Outcome Advisor TM to Help Manage Personal Auto Bodily Injury Claims

COLUMBIA, S. C., March 26, 2002 — Liberty Mutual has licensed Claims Outcome AdvisorTM (COATM), a bodily injury claims management tool, from ISO Claims Services, Inc. a subsidiary of Insurance Services Office, Inc. (ISO) to help the company manage its personal auto bodily injury claims.

COA is the industry's first object-based solution to enable the complete management of bodily injury claims portfolios. COA helps claims adjusters, managers and actuaries manage the unique and complex medical, legal and occupational issues presented by bodily injury and workers compensation claims, and helps ensure fair and equitable settlements. Claims adjusters can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation and general damages.

"We are very pleased to add a highly respected company like Liberty Mutual to our growing list of customers," said Lee Fogle, ISO vice president.

About Liberty Mutual
Boston-based Liberty Mutual Group is a diversified international group of insurance companies and one of the largest multi-line insurers in the North American property and casualty industry. The group has more than $50 billion in consolidated assets, more than $13 billion in consolidated revenue and ranks 121st on the Fortune 500 list of largest corporations in the United States. The A. M. Best Company has rated Liberty Mutual "A+" (Superior).

Along with being the leading provider of workers compensation insurance, programs and services in the United States for 65 years, Liberty Mutual provides a wide range of products and services, including general liability, commercial auto and business property; group life and disability, private passenger auto and homeowners insurance, individual life and annuities.

The company employs 35,000 people in more than 800 offices throughout the world. Liberty Mutual's website address is www.libertymutual.com.

About ISO
ISO is a leading provider of information about property and liability risk and insurance claims services. ISO provides statistical, actuarial, underwriting and claims information and analysis; consulting and technical services; policy language; and information about specific locations for a broad section of commercial and personal lines of insurance. In the U.S. and around the world, ISO serves insurers and reinsurers, as well as agents, brokers, self-insureds, risk managers, insurance regulators and other government agencies. For more information on ISO products, contact ISO at info@iso.com.

Release: Immediate

Contacts:
Giuseppe Barone / Erica Helton
MWW Group (for ISO)
201-507-9500
gbarone@mww.com / ehelton@mww.com