ISO Appoints New Systems Support Analyst to Strengthen IT Support for Personal-Injury Claims Management

Nick Farina will build and maintain infrastructure for ISO's Claims Outcome AdvisorTM (COA) to strengthen ISO's existing Application Service Provider (ASP) services

JERSEY CITY, NJ, July 8, 2002 — Insurance Services Office (ISO), a leading provider of insurance claims services and information about property and liability risk, has appointed Nick Farina as systems support analyst. Nick Farina will be responsible for building and maintaining a resilient infrastructure for ISO's Application Service Provider (ASP) services, providing robust technical support for customers that implement Claims Outcome AdvisorTM (COA) remotely via a private network.

Nick Farina brings eight years of IT systems support and thin-client computing solutions experience to this new role. Before joining ISO, Nick spent two years at Vivendi International, where, as systems support analyst, he was responsible for building and maintaining thin-client computing systems. Prior to this, he spent three years as an IT support engineer for a leading U. K. facilities support company, Shafer Limited.

David Smart, business development director at ISO, said: "Insurers are beginning to see the advantage of the ASP model as an alternative to the potentially costly maintenance and upgrade of hardware. By relieving all the traditional headaches and delays of software installation, such as purchasing, installing, supporting and upgrading, ISO's ASP deployment of COA allows customers to concentrate on their strategic objectives and begin saving money immediately.

"Nick Farina's extensive thin-client systems experience and Microsoft certifications will further strengthen our own ASP offering, providing our customers — such as Zurich Financial Services, Highway and the Admiral Group — with even greater confidence in their COA implementation. This appointment further demonstrates our confidence in the ASP model and ISO's commitment to making COA the standard for personal-injury claims management," David Smart continued.

About Claims Outcome AdvisorTM (COA)
ISO's Claims Outcome AdvisorTM (COA) solution, supplied by its wholly owned subsidiary, ISO Claims Services, Inc., is the industry's first personal-injury claims management solution that manages the multiple dimensions of insurance companies' personal-injury claims portfolios. COA understands the severity and recovery implications of over 20,000 medical conditions, including injuries, treatments, complications and pre-existing conditions, and 14,000 occupations. COA helps claims handlers, managers and actuaries manage the unique and complex medical, legal and occupational issues presented by personal injury claims and helps ensure appropriate financial arrangements are agreed and implemented. Claims handlers can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation and damages.

About ISO
Insurance Services Office, Inc., Limited (ISO) is the U. K. subsidiary of Insurance Services Office, Inc., the premier source of information, products and services related to property and liability risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting and claims information and analyses; consulting and technical services; policy language; information about specific locations; fraud-identification tools; and data processing. Around the world, ISO serves insurers, reinsurers, agents, brokers, self-insureds, risk managers, insurance regulators and other government agencies. ISO customers in the U. K. include Zurich Financial Services, Highway, Admiral Group and Faraday Underwriting Limited. For more information on ISO products, contact ISO at, or visit ISO at

Release: Immediate

Giuseppe Barone / Erica Helton
MWW Group (for ISO)
201-507-9500 /

Philip Szomszor (IBA — PR for ISO)
01780 721433

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