Insurance Services Office Launches Industry's First Web-Based Personal Injury Claims Solution

  • Anytime, anywhere, Claims Outcome AdvisorTM 3.0 makes e-claims a reality — enabling claims to be settled more quickly and at a lower cost
  • Enables medical professionals to produce e-medicals and provide insurers with claims information directly

LONDON, Nov. 6, 2002 — Insurance Services Office (ISO), a leading provider of insurance claims services and information about property and liability risk, has launched the industry's first complete web-based personal injury claims management solution. The new Microsoft® .Net-ready Claims Outcome Advisor 3.0 enables claims handlers, managers and third parties, such as medical professionals, solicitors and rehabilitation providers, to manage information about personal injury claims via a secure web browser anytime, anywhere. This makes e-claims management possible for the first time, enabling insurers to speed up the claims life cycle, improve accuracy and ensure best practice on every claim.

The upgraded COATM solution now enables medical professionals to produce e-medicals and directly enter information about the injury onto the system, so claims handlers don't have to interpret their medical reports and re-input the data. This will speed up claims management, make the process more accurate and help reduce fraudulent exaggeration of claims. COA version 3.0 also allows other third parties, such as solicitors, to access certain modules and monitor the progress of claims. Further enhancements to the solution enable managers to easily produce reports via the web and include a medical encyclopedia written especially for claims handlers.

"The industry has been waiting for some time for a solution that lets insurance companies really get to grips with personal injury claims," said Stuart Davies, claims director at Highway, an existing Claims Outcome Advisor customer. "By web-enabling the solution, COA is available anytime, anywhere. With ISO's ASP model, this means we don't have to worry about maintaining the system; it's always available through a web browser. We estimate that our initial installation of COA provided ROI within the first year of use, and these enhancements will provide additional functionality that will continue to help us provide claimants with fair and equitable settlements more effectively."

David Smart, business development director, ISO, said: "COA is the only solution on the market that is able to address claims from first notice of loss, so that they can be managed proactively to improve the eventual outcome. Offering this functionality on the web for access by any PC anywhere — and in the future, on any Internet-enabled device — makes COA an even stronger proposition. For example, in the near future, we could be seeing medical practitioners using COA via a PDA or Tablet PC to deliver a prognosis earlier in the claims life cycle, providing a faster, more accurate service for all involved."

COA version 3.0's management information functionality enables managers to produce reports via the web using a range of menus and hyperlinks and allows users to sort by category and export to a Microsoft Excel spreadsheet at the touch of a button. The solution's enhanced medical encyclopedia provides claims handlers with detailed information, photographs and diagrams on thousands of injuries, treatments and complications to provide additional support in claims handling and help deliver best practice on every claim. As a web-based application, COA version 3.0 allows systems administrators to add new users, so insurance companies can be more flexible in deploying their personal injury claims management team.

About Claims Outcome Advisor (COA)
ISO's Claims Outcome Advisor (COA) solution, supplied by its wholly owned subsidiary, ISO Claims Services, Inc., is the industry's first personal injury claims management solution that manages the multiple dimensions of insurance companies' personal injury claims portfolios. COA understands the severity and recovery implications of over 20,000 medical conditions — including injuries, treatments, complications and pre-existing conditions — and 14,000 occupations. COA helps claims handlers, managers and actuaries manage the unique and complex medical, legal and occupational issues presented by personal injury claims and helps ensure appropriate financial arrangements are agreed and implemented. Claims handlers can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation and damages.

About ISO
Insurance Services Office, Inc., Limited (ISO) is the UK subsidiary of Insurance Services Office, Inc. — the premier source of information, products and services related to property and liability risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting and claims information and analyses; consulting and technical services; policy language; information about specific locations; fraud-identification tools; and data processing. Around the world, ISO serves insurers, reinsurers, agents, brokers, self-insureds, risk managers, insurance regulators and other government agencies. ISO customers in the UK include Zurich Financial Services, Highway, Admiral Group and Faraday Underwriting Limited. For more information on ISO products, contact ISO at, or visit ISO at

For more information please contact:

David Smart, ISO
Tel: 01252 761351

Philip Szomszor, IBA ¥ PR for ISO
Tel: 01780 721433

Release: Immediate

Giuseppe Barone / Erica Helton
MWW Group (for ISO)
201-507-9500 /

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