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Verisk Celebrates

50 Years of Moving Great Service Forward

Robert Cabezas

Robert Cabezas Epi 738x556

Robert Cabezas

Account Manager, Underwriting Operations
ISO Personal Lines
College Station, TX

“Increasingly, my customers need assistance with specific projects or business tasks that require knowledge of insurance practices and products.”

What’s one of your proudest customer service moments?

One of my proudest customer service moments is when my clients tell me how much they value the Verisk partnership. In addition, I make every effort to exceed a customer’s expectations every time I assist them with inquiries or problems. I love hearing how much my support helps their daily business processes become more manageable and helps them meet deadlines.

How have our customers inspired you?

Increasingly, my customers need assistance with specific projects or business tasks that require knowledge of insurance practices and products. I didn’t have experience in the insurance industry when I started with Verisk and overcame a learning curve. I studied and researched became more versed in insurance practices. Increasing my skill base helps me resolve issues for my clients. I’m completing a certification program in insurance to improve my knowledge and skill base to assist my clients better and broaden my career path with Verisk.

How has technology changed over the years to enable better customer service?

Since we moved to remote work and access, customer service walls, so to speak, have been dismantled. A laptop, mobile phone, and internet access allow a connection to a customer from any location. We’re always accessible to our customers in time of need, even after hours and weekends. Ever-increasing technology access, improvements, and innovations make it a reality to better ensure that our customers’ needs are met.

Join our family of customers to discover how we can help you achieve success.