“New technology and how it’s implemented will make or break a company’s customer service loyalty. Verisk is continually implementing new technology to improve internal processes.”
What’s one of your proudest customer service moments?
I’m proud when a customer provides positive feedback through our surveying system. I’ve been with Verisk Customer Service for more than four years, and it’s always been the highlight of my day. The recognition that our customers give says a lot about Verisk and its employees.
How has technology changed over the years to enable better customer service?
New technology and how it’s implemented will make or break a company’s customer service loyalty. Verisk is continually implementing new technology to improve internal processes. The most recent technology push involves integrating cloud-based customer relationship software that helps businesses connect with and get more information about their customer base. There are several benefits for the customer service organization. The platform’s applications help with customer inquiries and contact information, and can significantly expand our internal database, which will improve our knowledge and response time.
What’s the greatest impact you’ve made for a customer?
The most significant impact I’ve made for a customer is finding solutions and tools that the customer doesn’t know we have available to make their jobs easier. Recently, I had a request from a company administrator who needed to see all the users under one job class. I pulled a report for him with one click and sent it to him in moments. Whenever I can find an unstated need, it makes me feel proud and accomplished.
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