Agenda at a Glance

Opening Remarks:
Frank J. Coyne
Chairman and CEO, Verisk Analytics

Keynote Address:
Bill Taylor
Founding Editor, Fast Company
Author, Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself

Speakers:
John Cantwell
Assistant Vice President
Verisk Insurance Solutions

Steven C. Craig
General Manager
A-PLUS/Assistant Vice President
ISO

This session will explore best practices for carriers and agents in the quote and sale of new business. We’ll focus on critical metrics, including speed of quote, customer satisfaction, fraud prevention, cross-selling strategies, and expense optimization.

Speaker:
Roy A. Mura, Esq.
Mura & Storm, PLLC

The information superhighway has led to new areas of intelligence. Social networking is leaving a trail of information, but using that information is not without risk. Attend this session to hear from a recognized authority in this developing arena. We’ll examine ways to manage the risks by looking into issues of privacy, investigative ethics, company constraints, and current case law.

Speaker:
Phil Hatfield, J.D., CPCU
Vice President, Operations
ISO Innovative Analytics

Data is the critical foundation for effective analysis. Good data can sometimes compensate for mediocre analysis, but bad data will always lead to bad results. This session will address unique ways to manage data effectively to support predictive analytics.

Speakers:
Kyle Beatty
Managing Director
Atmospheric and Environmental Research (AER)

Bryon Kenne
GIS Manager
ISO

Vijay Padmanabhan
Account Executive
AIR Worldwide

Wallace Parker
Director Product Development
ISO

Geospatial analysis tools are critical to underwrite books of business and understand risk. At this session, we’ll discuss how to combine policy-level information with additional analytics to provide business-critical information and actionable analysis, both of which can help you make better decisions.

Speakers:
Todd Meyer
Senior Consultant, Rating Service Division
ISO

Jennifer Wilson
Director — Commercial Auto, Applied Research and Product Development
The Hartford Fire Insurance Company

Maintaining policy systems to track changes to forms, manuals, and other rating content is a considerable undertaking. Hear how insurers can use ISO’s rating products to implement and stay current with ISO circular updates and by doing so, reduce the burden. This session will feature an actual customer’s experiences and interactions with our products.

Speakers:
Robert J. Curry, FCAS, MAAA, CPCU
Assistant Vice President and Actuary, Personal Property Actuarial Division
ISO

Jeffrey De Turris, CPCU
Assistant Vice President, Personal Lines
ISO

Patrick B. Woods, FCAS, MAAA
Assistant Vice President and Actuary, Personal Auto Actuarial Division
ISO

ISO’s work with predictive analytics has allowed us to enhance various rating elements in our personal lines manuals. In this session, we’ll tell you about several of those enhancements, including how we’re refining the personal auto classification plan and developing an alternative homeowners by-peril rating manual. We’ll also discuss the introduction of our new motorcycle program, expanded homeowners watercraft coverage options, and other personal lines program changes.

Moderator:
Dr. Barry Johnson, CDC, FAGD
Founding Partner
HealthCare Insight®, a Division of Verisk Health

Speakers:
Daniel G. Abbott
Senior Vice President and Chief Information Officer
National Insurance Crime Bureau

David Dietz, M.D., Ph.D.
Vice President and National Medical Director
Liberty Mutual

Rick Wakefield, J.D., DC, PA
President
International Healthcare, Inc.

In the past, questionable medical providers have known that their unacceptable billing practices remained hidden from scrutiny by speed-to-settle requirements and the lack of an industry data clearinghouse allowing for the analysis of significant outliers. The property/casualty industry is responding to that problem with a large-scale project sponsored by the National Insurance Crime Bureau (NICB) and HealthCare Insight (HCI). The project will build an aggregated medical database to help expose unacceptable medical billing practices and the relationships of the providers behind those practices. Attend this session to hear more about the project.

Moderator:
Peter Marotta
Enterprise Data Administrator
Verisk Analytics

Speakers:
Nora FitzGerald
Vice President, Statistical Reporting, Corporate Actuarial
CNA Insurance

Michael Freel
Assistant Secretary/Insurance Information Compliance Manager
EMC Insurance Companies

Dave Viscusi
Assistant Vice President — Statistical Reporting
Arch Insurance Group

In this interactive session, our panel of insurer and industry experts will discuss the data management and business intelligence best practices they use in their organizations. Our panel will also discuss best practices of educational and professional organizations.

Speaker:
Guy Seeley, Ph.D.
Vice President
Atmospheric and Environmental Research (AER)

Learn about advancements in satellite imagery analysis techniques and how they help insurers inspect more homes and increase the effectiveness of on-site inspections. Information on the history of damaging weather for a specific address can serve as an impetus for a roof inspection before policy issuance — and avoid underwriting homes with preexisting damage. We’ll also discuss advancements in geological hazard data that will allow insurers to consider both science-based and claims-based positions on sinkhole risk.

Moderator:
Perry F. Rotella
Senior Vice President and Chief Information Officer
Verisk Analytics

Speakers:
Tim Coyle
Assistant Vice President, Software Project Division
ISO

Nigel DeFreitas
Chief Applications Architect
ISO

Michael Goodside
Chief Enterprise Architect
ISO

New technologies are reshaping the insurance industry. Those technologies have a major effect on both the types of products that insurance companies deliver and the need to get those products to market quickly. At this session, we’ll provide an overview of the hottest technologies and processes, including agile software development, cloud computing, mobile devices, and Big Data analytics.

PS 1: 360Value®: Bridging the Gap between Underwriting and Claims
PS 2: Identifying and Preventing Healthcare Fraud, Waste and Abuse
PS 3: ISO® Violation Predictor: Streamlining MVR Analysis
PS 4: LOCATION® Analyst: Geoanalytics for Intelligent Risk Management
PS 5: ISO Rating Service® and ISO Electronic Rating Content

Moderator:
Beth Fitzgerald, FCAS, MAAA, CPCU, FCIA
Vice President, Commercial Lines and Modeling
ISO

Speakers:
Jennifer Tomilin
Global Head of Commercial Lines Motor
Zurich General

Mark Whitman, FCAS, MAAA
Assistant Vice President & Actuary, Commercial Auto Division
ISO

In this interactive session, you’ll learn firsthand from a leading underwriting expert how you can rely on predictive models to bring more credibility to your commercial lines business decisions. You’ll also learn how to take advantage of models to refine your underwriting and pricing decisions and to better understand the risks in your portfolio. Our panelists will discuss the development of a new predictive modeling product — the ISO Risk Analyzer® Commercial Auto Environmental Module — and other rating refinements under consideration for development. We’ll also share the results of ISO’s 2011 survey on the future of commercial lines rating.

Speakers:
Karthik Balakrishnan, Ph.D.
Vice President, Analytics
ISO Innovative Analytics

Thomas Mulvey
National Director, SIU and Claim Services
ISO

Insurers face the sensitive task of quickly determining the difference between meritorious and questionable claims. This session will present an overview of technologies that can assist in fraud identification. You’ll hear how those technologies increase the efficiency and effectiveness of fraud prevention programs and smooth the claims-handling workflow. We’ll also discuss best practices in claims and fraud evaluation.

Speaker:
Mark Smith, CPCU, AIS, API
Assistant Vice President, Government Relations
ISO

In 2010, we continued to see an increase in many insurer notification and insurer reporting requirements, including claims reporting, cancellation and nonrenewal reporting, statistical data calls, and other compliance reporting requirements. Attend this session to get a full report of state requirements and hear how to manage various requirements going forward.

Speakers:
Patrick B. Woods
Assistant Vice President, Personal Auto Actuarial Division
ISO

Dorothy Ziegelbauer
Product Development and Project Manager, Applied Informatix®
Verisk Analytics

Building a telematics-based insurance program is challenging. Insurers must determine ways to establish infrastructure, analyze key data elements, and organize data for modeling and classification. This session will provide a basic road map for companies, including ways to use telematics data and overcome a number of roadblocks, such as privacy concerns. You’ll learn how insurers plan for implementation and which Verisk products and services can help your program move forward effectively.

Moderator:
Perry F. Rotella
Senior Vice President and Chief Information Officer
Verisk Analytics

Speakers:
Manjari Chowdhury
IT Application Development Manager
ISO

Nigel DeFreitas
Chief Applications Architect
ISO

Nicki Katsihtis
Assistant Vice President, Development
ISO

Today’s changing business environments have resulted in a greater demand for data and process integration. Integrating data from multiple sources and platforms has been a huge challenge. Learn some of the ins and outs of ensuring a smoother implementation for system integration projects.

Moderator:
John J. Kollar, FCAS, MAAA, CPCU, RWW
Vice President, Personal Lines, Increased Limits, and Rating Plans
ISO

Speakers:
David Cummings, FCAS, MAAA, CPCU
Vice President and Chief Actuary
ISO Innovative Analytics

Patrick B. Woods, FCAS, MAAA
Assistant Vice President and Actuary, Personal Auto Actuarial Division
ISO

This session will give you an overview of how ISO is working with predictive analytics to create new products and services for personal auto. The session will focus on applications that provide:

• refined results at the geographic/territory level and at the driver rating level for all coverages
• vehicle rating for physical damage coverages

Moderator:
Bryan Berkowitz
Manager, ISO ClaimSearch® Compliance
ISO

Speakers:
Peter R. Foley, CPCU, CIC
Vice President, Claims Administration
American Insurance Association

John A. Giknis, CPCU, SCLA, RPA, AIC
Assistant Vice President, ISO ClaimSearch® Operations
ISO

Robert T. Lewis
President
Crowe Paradis Services Corporation

Insurers face a growing burden of federal claims reporting requirements and state initiatives. This session will summarize existing, new, and pending reporting requirements, including suspicious claims reporting to state fraud bureaus, as well as Medicare secondary payer, National Motor Vehicle Title Information System, Medicaid, and state child support enforcement agency mandates.

Moderator:
Perry F. Rotella
Senior Vice President and Chief Information Officer
Verisk Analytics

Panelists:
Michael Goodside
Chief Enterprise Architect
ISO

Virginia R. Prevosto, FCAS, MAAA
Vice President Insurance Information and Analytics
ISO

In the past, most insurance companies have been able to collect plenty of data. But the computing capabilities they needed to tap into the wealth of information were either not available, too costly, or too time-consuming. Learn how recent changes in technology allow business analysts and actuaries to process data in real time.

Moderator:
Beth Fitzgerald, FCAS, MAAA, CPCU, FCIA
Vice President, Commercial Lines and Modeling
ISO

Speakers:
Barbara A. Ewing, A.F.S.B.
Vice President, Underwriting
FinSecure, LLC

Edward P. Neuberger
Vice President, Professional Lines
Alterra Specialty Insurance Company

Today’s complex businesses need coverage tailored to an ever-changing risk landscape. Join our panel of experts in cyber risk and errors and omissions to explore the evolving exposures of today’s businesses. How have standard policies developed in response to those emerging risks? When is a specialty line policy more appropriate to address the risk properly? What do specialty line programs provide? And what future trends can we expect for the programs? Get answers to these and other questions at this session.

Speakers:
Gary R. Kerney, AID, RPA
Assistant Vice President, Property Claim Services®
ISO

Vijay Padmanabhan, CPCU
Account Executive
AIR

Tom Toth
Vice President — Property Claims
Munich Re America

Catastrophes come in various forms and have a variety of effects. For example, a tornado may destroy one barn or an entire town. A hurricane can cause extensive damage in a few counties or cause significant damage across many states. Insurers and reinsurers need to be prepared for all potential scenarios so they can move quickly and effectively to deliver service to their policyholders. This session will review the types of data and tools available to help you look at the potential effects of catastrophes across geography and time. We’ll also discuss the costs associated with preparing for and responding to catastrophic events.

PS 6: ISO Risk Analyzer® – Personal Auto
PS 7: Settling Claims and Complying with Federal Medicare Regulations
PS 8: Mobile Applications for Claims and Underwriting
PS 9: ISO Risk Analyzer® Commercial Auto
PS 10: An Update on the Enhanced BGII Wind Rating Program

Moderator:
John J. Kollar, FCAS, MAAA, CPCU, RWW
Vice President, Personal Lines, Increased Limits, and Rating Plans
ISO

Speakers:
David Cummings, FCAS, MAAA, CPCU
Vice President and Chief Actuary
ISO Innovative Analytics

Robert J. Curry, FCAS, MAAA, CPCU
Assistant Vice President and Actuary, Personal Property Actuarial Division
ISO

ISO has developed, or is in the process of developing, several predictive models for rating homeowners risks:

• Environmental module — predicting expected losses for risks at a refined geographical level (census block group/ISO territory/PPC™) for all perils combined and separately by peril
• Rating characteristics module — integrating the predictive analytic features of the environmental module with by-peril rating relativities for policy deductible, amount of insurance, and age of construction
• Building characteristics module — predicting expected losses by peril based on an analysis of building characteristics, such as square footage and number of bathrooms

This session will give you an overview of how ISO is working with predictive analytics to create new products and services for homeowners.

Moderator:
Michael Rivers
Senior Claims Consultant, ISO Claims Services
ISO

Speakers:
Charles O'Connor
Vice President & Manager, Liability Claims
Liberty Commercial

Kelly Pappas
Manager Weston Office
Liberty Commercial Markets

Gail Sherman
Director of Physical Damage
Liberty Mutual

Managing liability claims poses many challenges for our industry from multiple fronts. The obstacles include an aggressive plaintiff bar, growing medical costs for bodily injury claims, and a shortage of experienced claims adjusters, among others. Managing efficiencies in the business intelligence (BI) claims function is also a challenge. But today’s expert systems, advanced analytics, and BI software and claims-process benchmarking can help claims managers gain control over their operations for better results and more equitable outcomes for all parties. Learn more at this session.

Speakers:
Karthik Balakrishnan, Ph.D.
Vice President, Analytics
ISO Innovative Analytics

Janine Johnson
Director of Analytics
ISO Innovative Analytics

It’s a common belief that more than 90 percent of any organization’s information is buried in unstructured data, such as text, pictures, and other media files. This session will demonstrate the opportunities and challenges of working with real-world text data. We’ll showcase innovative uses of text mining in underwriting and claims applications.

Moderator:
Beth Fitzgerald, FCAS, MAAA, CPCU, FCIA
Vice President, Commercial Lines and Modeling
ISO

Speakers:
Stephen C. Clarke, CPCU
Assistant Vice President, Commercial Multi-Line Division
ISO

Mark Whitman, FCAS, MAAA
Assistant Vice President & Actuary, Commercial Auto Division
ISO

Learn about recent changes to ISO standard commercial lines of insurance programs — from coverages to rating enhancements and manual revisions — as well as changes on the horizon. We’ll discuss a number of topics, including commercial property enhanced wind rating, limit of insurance rating, alternative energy classifications, the new Auto Dealers Program, and other current multistate forms changes. We’ll also review the 2011 legislative session and the changes resulting from it, including construction defect language, return premiums, certificates of insurance, and cancellation notices.

Moderator:
Ricardo Hernandez, ARM
Director, RDS Products and Systems
ISO

Speakers:
Peter J. McBrien, Jr.
Vice President, Select Product and Underwriting
The Travelers Companies, Inc.

Tiffany S. Reiner
Vice President — Commercial Lines Product Management
Liberty Mutual Insurance

Our panel discussion will feature experts in the implementation of automated or "flow" processing systems for commercial lines. The panel will discuss the types of data you can integrate into those systems, build vs. buy decisions, and how to create and implement business rules. They will also discuss the hurdles they've faced in executing new systems and processes.

PS 11: ISO Risk Analyzer® – Homeowners
PS 12: ISO Injury Advisor®
PS 13: ISO’s Anti-fraud Solutions for Claims Help Boost the Bottom Line
PS 14: Commercial Lines Insurance Products (including ISOnetSM)
PS 15: ProMetrix®: Property metrics that help you assess, measure and manage risk

Speakers:
Karthik Balakrishnan, Ph.D.
Vice President, Analytics
ISO Innovative Analytics

David Cummings, FCAS, MAAA, CPCU
Vice President and Chief Actuary
ISO Innovative Analytics

While diverse sources of rich data are increasingly available, turning the raw information into useful and actionable insights isn't easy and requires sophisticated tools and significant investment in infrastructure and quantitative resources. This session will demonstrate how you can avoid the challenges of raw data and still create innovations quickly and easily with analytic objects.

Speakers:
Tim Bowen
Director — Homeowner Operational Team
MetLife Auto & Home®

Kyle Beatty
Managing Director
Atmospheric and Environmental Research (AER)

In this case study session, you’ll learn specific ways to reduce losses from straight-line winds, hail, and other noncatastrophic weather by integrating weather intelligence into the claims and bulk-reserving process.

Speakers:
Moshe Hauben, FIDM
Manager, Data Collection, Acquisition, and Service
ISO

Michael Rose
Manager, Data Collection, Acquisition, and Service
ISO

Attend this session to learn about ISO tools and techniques for data collection, data management, and data reporting. We’ll also share a number of quality improvements, including information available at your fingertips on the ISO website. Hear about current and upcoming ISO and industry activities, and let us know what you’d like to see in the future.

Speakers:
Richard Della Rocca
Vice President — ISO Claims Solutions
ISO

Thomas Mulvey
National Director
SIU and Claim Services
ISO

Insurers can detect potential fraud and misrepresentation from the point of new business submission to claims resolution. This session will discuss a number of remarkable tools you can use in your detection efforts. We’ll also talk about ways to integrate and automate those tools seamlessly throughout the life cycle of a policy.

Speakers:
Jeffrey De Turris, CPCU
Assistant Vice President, Personal Lines
ISO

Jennie L. LeGates, CPCU, CIC, CPIW, DAE
Manager, Market Intelligence, Actuarial Services
Grinnell Mutual Reinsurance Company

Jennifer Tomilin
Global Head of Commercial Lines Motor
Zurich General

Advances in technology, new phenomena, and regulatory and societal trends create new risks for insurers. Identifying those issues as they emerge and recognizing the potential risk they create are important aspects of risk management strategy — especially as insurers expand their operations domestically and around the globe. In this session, we’ll describe some of the hot issues insurers are watching closely.