ISO Basic Training: Circulars, Manuals, and More – Keeping Up with the Changes

Each year, ISO submits thousands of regulatory filings that change our insurance programs. We annually review almost 15,000 bills, new laws, court cases, and regulatory actions. And that number is up by about 20 percent in just the last five years. To keep track of what’s going on, you need ISOnet — the information service […]

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Winter: A Season of Claims

The October 29 snowstorm on the East Coast reminded us that winter is fast approaching — and that none of us can know for certain what’s going to happen next. As described in Insurance Journal, insurers are already beginning to count claims from the highly unusual early storm, which lasted less than 20 hours but […]

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New Insurance Program Algorithms for Efficient Implementation

Staying current with ISO content is a good thing. The effort it takes to stay current . . . not so much. So how can you stay current in a more work-friendly manner? Perhaps by having better documentation on your deviations? Or by having more flexible applications? And by using effective regression testing tools? Yes, yes, […]

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Social Media: Fighting Insurance Fraud

Facebook, Twitter, LinkedIn, YouTube, blogs, wikis — social media are everywhere today. And though concerns about privacy persist, many people willingly reveal the most intimate details of their lives through postings to social websites. In their ongoing efforts to combat fraud, insurers are turning to such postings for evidence of activities that suggest dishonest claims. […]

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How do you mitigate losses from extreme weather events?

For many insurers, 2011 will go down in history as one of the costliest years ever for weather-related losses. In the spring, we had deadly tornadoes and powerful hailstorms. Later on, it was wildfires, tropical storms, and hurricanes. By the end of June, the industry had suffered an estimated $23 billion in direct insured losses […]

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E-Commerce and Auto Insurance

The majority of auto insurance shoppers now start the quoting process online, according to a recent J.D. Power study. When you’re evaluating the success of your online quoting process, the most important initial metrics are the quote completion rate — the percentage of people starting the process who actually finish it — and its converse […]

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