Smartphone technology facilitating customer collaboration with insurers

Until very recently, documenting home or motor damage or creating a spreadsheet of stolen property had been best left to insurance professionals. Now, our customers can be collaborators who can do some or all of that documentation themselves. The involvement of customers is set to transform the way claims are handled. The ubiquity of smartphones […]

In uncertain times, look to cut costs

Personal injury claims reform has been put off again, and whether the new government will pursue reform is unclear. When the Prisons and Courts Bill 2016-17 (HC Bill 170) was scrapped, so were fixed tariffs to cap compensation payouts for whiplash injuries. That’s a blow to efforts to eliminate fraudulent and exaggerated claims from the […]

Now that the discount rate has changed, what’s next?

Insurers are still reeling from the drastic change in the discount rate that went into effect 20 March 2017. The rate is used to adjust lump-sum compensation payments according to the interest that claimants are expected to earn by investing it. Historically, the rate has adjusted settlements down, but poor returns on investments have led […]

New Jersey proof-of-insurance requirements

New Jersey law requires every driver or operator of a vehicle to have a registration certificate and an insurance identification card on hand at all times. The state issued a Motor Vehicle Advisory on March 21, 2017, indicating that motorists may provide either electronic or paper insurance identification cards as proof of insurance. Cell phones, tablets, […]

Court Blocks Medicare Discovery Requests – Ruling limits insurer’s ability to determine MMSEA obligations

A new case out of Connecticut highlights complications insurers can encounter in obtaining information to assess their Medicare Secondary Payer (MSP) compliance obligations. In Silver v. Milford Medical Center Associates, 2017 WL 2452551 (Conn. Super. Ct. May 11, 2017), the court denied the defendant’s motion to file supplemental discovery requests to procure Medicare related information. […]

Fact Check Time for LMSA/NFMSA Developments

It is no secret that CMS has announced (for years) its intention to expand the workers’ compensation MSA program into the liability and no-fault arena. But the real question today is: What, when, and how is CMS going to step into this new arena and how will it affect claims management? CMS has provided little […]