Release: Immediate

Contacts:
Susan Boyle / Jessica Riccardi
MWW Group (for ISO)
201-507-9500
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Mark Strang (ISO U.K.)
01252 761055
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Rubicon, a Leading U.K. Source of Expert Insurance Solutions and Services, Selects ISO to ManagePersonal Injury Claims

  • Rubicon selects ISO's Claims Outcome AdvisorTM solution to increase visibility and consistency of personal injury claims management
  • ISO's hosted service enables quick, reliable and cost effective implementation

LONDON, Jan. 28, 2004 — Insurance Services Office (ISO) has won a major order for its Claims Outcome AdvisorTM (COATM)web-based personal injury claims solution from The Rubicon Corporation, a leading source of expertinsurancesolutions and services. COA will help Rubicon improve the consistency of its clients' claims payouts,increase visibility of their claims portfolio, and manage personal injury claims from 'day one' atfirst notice of loss. The new solution will enable Rubicon to demonstrate best practice to its clientsacross the company's claims handling practices and improve the accuracy of setting reserves.

Rubicon provides a range of services across household and motor insurance, and the company's claimscentre conducts an end-to-end claims function, as well as inbound and outbound call centre services.Rubicon selected COA — hosted on ISO's servers for quick, reliable and cost-effective implementation — followinga review of the leading claims handling solutions in the marketplace. It found COA to be the bestsolution to provide Rubicon with analytical tools to help set accurate reserves, compare claims handlerand office performance, and spot trends in the marketplace.

"As a leading insurance services outsourcer, we need to ensure that we can demonstrate best practiceacross all areas of our business. After all, there's no point in outsourcing unless you can providean improved service and greater efficiencies," said Rubicon's joint CEO, Max Carruthers. "SelectingISO's Claims Outcome Advisor solution is a significant step for Rubicon in realising our ongoingobjective to provide improvements in consistency and efficiency that we can demonstrate to our clientsand industry regulators.

"In addition to providing our claims handlers with a desktop solution that is both intuitive andrich in functionality, ISO's hosted software approach means a quick implementation and one that dovetailsinto our existing IT strategy. Our own business model is built on an insurance business outsourcingfunction that can be performed more efficiently externally, whilst the business concentrates on buildingmarket presence and maximising its relationships with its customers. So for Rubicon, it's importantthat we practice what we preach. Running the solution on ISO's servers and with additional trainingand mentoring from the company, we're able to ensure that we can offer our clients the best possiblepersonal injury claims service," he continued.

About Claims Outcome AdvisorTM (COATM)
ISO's Claims Outcome AdvisorTM (COATM)solution is the industry's most advanced personal injury claims management solution that managesthe multiple dimensions of insurance companies' personal injury claims portfolios. Using internationallyrecognised ICD medical codes, COA understands the severity and recovery implications of almost 20,000medical conditions, including injuries, treatments, complications and preexisting conditions, and14,000 occupations. COA helps claims handlers, managers and actuaries manage the unique and complexmedical, legal and occupational issues presented by personal injury claims, and helps ensure appropriatefinancial arrangements are agreed and implemented. Claims handlers can manage all aspects of a casefrom first notice of loss to return-to-work plans, rehabilitation and damages.

About Rubicon
Bradley Brandon-Cross, formerly managing director of GE Financial Insurance, and Max Carruthers, formerly chief executive of Eastgate Assistance, founded The Rubicon Corporation in early 2001.

The heart of Rubicon's business is providing expert insurance solutions and services to branded insurance distributors and insurance companies in the three focal areas:

  1. Consultancy and interim management in insurance marketing, product development and operational strategy.
  2. Third-party administration (TPA) and business process outsourcing (BPO) for insurance sales, policy processing and claims.
  3. Underwriting facilitation and support.

Rubicon provides a unique 'white-label', end-to-end insurance capability, solely dedicated to enhancing clients' brand values, and offers bespoke turnkey solutions for both new entrants to the insurance market and more established players. www.rubiconcorp.com

About ISO
Insurance Services Office Limited (ISO) is the U.K. subsidiary of Insurance Services Office, Inc.— the premier source of information, products and services related to property and liability risk.For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial,underwriting and claims information and analyses; consulting and technical services; policy language;information about specific locations; fraud-identification tools; and data processing. Around theworld, ISO serves insurers, reinsurers, agents, brokers, self-insureds, risk managers, insuranceregulators and other government agencies. ISO customers in the U.K. include the Admiral Group, Axa,Chaucer Insurance, Highway Insurance, Rubicon and Zurich Financial Services. For more informationon ISO products, contact ISO at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or visit ISOat www.uk.iso.com.